Support

The things people ask first

How do I save something?

In any app, tap Share, then Laytr. The save is finished before the sheet settles. Choosing what it is for, or when you want it back, is an optional second step you can skip and come back to.

Laytr is not in my share sheet.

Open Laytr once after installing — the first launch sets up the storage the share extension writes into. If it is still missing, open the share sheet, scroll the app row to the end, tap More, and switch Laytr on. iOS sometimes needs a restart before a newly installed extension appears.

Where is my stuff stored?

On your iPhone, in Laytr’s own storage. There is no account and no Laytr server. Library → Archive tools shows exactly how much space it is using and what for.

How do I get everything out?

Library → Archive tools → Export everything. You get one ZIP containing readable Markdown and HTML for every item, your notes, tags, dates and cases, your preserved articles, and your original files byte for byte. It is free on any plan or none, including after a subscription lapses, and it is never behind the paywall.

I changed phones. How do I bring my archive across?

Restore the new phone from an iPhone backup and Laytr’s data comes with it. If you are not using a backup, export from the old phone first and import the ZIP on the new one — restoring a Laytr export is exempt from the free limit, so it works even if you have more than 50 items and no plan.

Notifications are not arriving.

Check Settings → Notifications → Laytr on your iPhone. Note that a denied permission never breaks the loop: the item still returns to the top of your Inbox at the time you chose, with or without an alert.

An article saved, but there is no offline copy.

Some pages cannot produce one — see what Laytr deliberately does not do. The card says so honestly instead of pretending, the original link is always kept, and you can retry from the item’s page.

I hit the free limit. Did I lose the save?

No. A save made past the free limit is held, intact, and files itself the moment there is room — either because you deleted something or because you became a Patron. Nothing is dropped.

What happens if I cancel?

Nothing is deleted, hidden or locked. You keep reading, searching, organising and exporting every item you saved. The only thing that stops is adding new ones, until you are back under 50 items or back on a plan.

How do I manage or cancel a subscription?

On your iPhone: Settings → your name → Subscriptions. Purchases are handled by Apple, so cancellations and refunds go through Apple — refunds at reportaproblem.apple.com.

I bought Patron and it is not showing.

Open the paywall and tap Restore in the top bar. That asks the App Store directly. If it still does not appear, write to us with the Apple e-mail receipt.

What Laytr deliberately does not do

Most of this list is a boundary rather than a gap, and none of it is going to change quietly. Read it before you buy anything.

Pages that will not save as offline text

Laytr preserves articles by reading the HTML a site sends and never running JavaScript — there is no browser engine inside it, on purpose, because executing a page’s scripts would mean running untrusted code and would make saving unpredictable. So:

• Pages that build their article in the browser produce no offline copy.
• Paywalled or metered articles save whatever the server actually sent — often a teaser. Laytr never logs in, never gets past a meter, and never strips a paywall.
• Anything behind a login, or behind a region or age gate, is the same story.

In every one of those cases the save still succeeds, the item is kept, the card says snapshot failed rather than pretending, and the original link is there to open.

Social and video links

Laytr does not download, mirror or re-host media from social and video platforms, and does not contact login-walled platforms at all. An Instagram, TikTok, X, Facebook or YouTube link is saved as exactly that: a link, marked “Link saved”, which opens in the platform’s own app. This is a licensing and privacy boundary and it will not change.

Files and search

• A PDF’s own text layer is not searchable. Its title, source, notes and tags are. Scanned pages and images are searchable, through on-device text recognition.
• A single shared file is capped at 100 MB. Larger files are refused honestly at save time rather than risking the share extension being killed mid-save.
• Files are checked by their actual bytes, never by their extension. A file whose contents do not match a supported type is refused.

Import and export

• Archives over 4 GB, or with more than 65,535 entries, are refused with a clear message rather than silently truncated.
• Omnivore backups bring across metadata; their saved article HTML and highlights are not imported.
• Export timestamps are accurate to the second, so sub-second ordering is not preserved across an export and restore.
• Re-running the same import never duplicates anything.

Reminders

• iOS allows an app 64 pending notifications. Laytr schedules the nearest returns within that budget and reconciles constantly. The returns themselves are never lost — only the system alert for a very distant one waits its turn; the item still surfaces in Later and Inbox on time.
• Returns fire on local wall-clock time and survive daylight saving and time-zone changes.

Scope

• iPhone only, iOS 17 or later, portrait. No iPad layout, no Mac app, no watch app, no widgets.
• No sync. Your archive lives on one device, by design. There is no cross-device continuity in version 1.
• No AI — no summarising, no automatic tagging, no suggestions.
• No feed, no discovery, no recommendations, no social features of any kind.

Privacy questions

The full answer is the privacy policy. The short one: what you save stays on your phone, there is no account, there is no advertising or tracking, and the two optional diagnostics switches are off until you turn them on and can never carry your content.

Bugs and requests

Both go to the same place: support@laytr.app. For a bug, what you did and what happened instead is enough — a screenshot helps, but only send one you are comfortable sharing.